Karen Prince: Nonsurgical Facelift Customer Selection 2015
Ingenuity is engrained in Jabil’s cultural values and allows us to create innovative solutions that solve our customer’s problems, build strong partnerships and grow business. Karen Prince and her team from Auburn Hills demonstrated their commitment to ingenuity with their Deliver Best Practices project, “Nonsurgical Facelift Customer Selection 2015.” Their project enabled Nypro Healthcare to win business and become a trusted manufacturing partner with their customer.
The customer involved in this project markets medical devices that perform non-invasive skin lifts. Their previous supplier was not meeting expectations causing them to lose millions of dollars in business. They believed these issues were a result of the supplier’s high turnover rate and low levels of employee engagement.
The team needed to recruit several manufacturing technicians in order to successfully execute the product transfer. Therefore, it was critical for the selection process to choose employees that would be engaged and committed to their work.
When looking at the current candidate selection process, Prince noticed that the turnover rate was unacceptable and would not meet the customer’s requirements. To overcome this issue, her team developed a new selection process that would provide stakeholders with many opportunities to evaluate the candidates including one-on-one interviews, product build simulations and group activities.
The new process successfully reduced the employee turnover rate. Once the product was moved into production on the shop floor, the new manufacturing team was able to exceed customer expectations.
Prince’s team included two other Jabil Joules: HR Generalist Fonda Luckett and Manufacturing Trainer LaToya Brown. The ability of Prince, Luckett, Brown and the rest of the team to systematically change their process and exceed the needs of the customer, demonstrated ingenuity while providing great value to the company. Congratulations to Karen Prince and her team for making it to the Global Competition round of the 2016 Deliver Best Practices.